November 01, 2011

We love hearing from our customers!  Great Job, Houston Team!!!

 

Dear Blackmon Mooring,

On August 4, my wife and I returned from a trip celebrating our 50th wedding anniversary to discover our hot water heater had burst and flooded our home. Our insurance agent suggested we call Blackmon Mooring. We were amazed that in less than two hours a Blackmon Mooring crew, along with Brad Murff, had arrived at our rural Texas home, and was taking immediate action. I was impressed with the professionalism of everyone on the team, from supervisory personnel to employees. In fact, I was so positively impacted with the water mitigation personnel that I decided to go with Blackmon Mooring for reconstruction. Soon Chris Harashe and Brandon Holland were at our home, working with the insurance adjuster, and giving me a bid. I teach customer service, and am therefore very observant about customer styles and follow-through. Chris and Brandon took over, and my wife and I felt the job would be done and done right because of the confidence they radiated. I am also a pastor, and understand what it means to comfort people. They could see we were in mild shock at the devastation of our home, and sought to reassure and encourage us. Then, throughout the two-month reconstruction process, they were in constant touch, and accessible whenever we needed them. They went to extra effort to get our home ready for family coming from overseas. I was also impressed with the construction contractor, David Martinez, who went out of his way to make sure our desires were met. Brad's team of packers and movers looked and acted professionally, under direct supervision of a man named Rudy, who led them in doing the job well. We are now back in our home, and grateful for Blackmon Mooring's staff and their dedicated, committed work. Even though Texas wildfires brought a heavy workload to the teams, we never felt they neglected us or gave our project lesser priority. Blackmon Mooring was a Godsend, and helped make a traumatic situation less stressful. With people like this, I can understand why you have been in business many years.

 

Thank you,

Wallace H.


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