Emergency Guides

Knowing what to do in an emergency situation can save time and reduce recovery costs! In all instances, make sure you contact a professional restoration company and your insurance company as soon as you possibly can. Any delays can result in additional damage to your home and belongings

What to do…Fire & Smoke Damage

  • Do not walk on damaged carpet or sit on upholstered furniture unless absolutely necessary.
  • Change the furnace filter if the blower is operating.
  • Do not attempt to wipe or wash walls or other absorbent or porous surfaces.
  • Do not consume any food items exposed to smoke or excessive heat.
  • Open windows for ventilation.
  • Do not use any electronics or appliances until they have been cleaned and/or checked.

What to do…Water Damage

  • If you can’t stop the flow of water, contact a plumber immediately.
  • If possible, keep the indoor temperature below 70 degrees. This helps prevent microbial growth.
  • Place foil or plastic below furniture legs to prevent rust or furniture stains on flooring.
  • Turn off the electricity to any affected rooms.
  • Place draperies through coat hangers and hang them on the rod to prevent water circles.
  • Be extremely careful on wet, slippery floors.
  • Remove items from the floor in affected closets.
  • Remove breakable items from items that will need to be moved.
  • Remove oriental or area rugs off of wet carpet.
  • Do not use a household vacuum as this may cause an electrical shock.
  • Try not to walk on wet carpeting as this may spread water to unaffected areas.

What to do…Sewage Backflow

  • For safety, do not enter the affected area until after decontamination.
  • Do not attempt any cleaning for health and safety reasons.
  • If you absolutely must handle contaminated materials, wear rubber gloves.
  • If possible, leave the premises until after cleanup and decontamination.

What to do…Mold Growth

  • Mold grows when there is exposure to moisture and/or water. Stop the source of water intrusion, if possible.
  • Call a restoration company immediately to have the growth evaluated.
  • Do not disturb the growth. This may cause spores to become air borne and spread spores to unaffected areas.
  • Do not apply direct air movement from fans or your HVAC system to the growth. This also may cause spores to become air borne and contaminate other areas.
  • Close off the area if possible until a qualified inspection technician arrives.
  • By law, a technician cannot tell you whether the growth is mold during the first visit. The technician must take a sample to a lab for testing. While results are being processed, keep the affected area closed off as much as possible.

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