Residential Water Damage Restoration & Flood Recovery
Water damage to your home can happen unexpectedly. Plumbing leaks, flooding, roof damage and storms are just a few of the ways that water can cause issues in your home.
Finding its way into ceilings, walls, furniture, and cabinets, water damage can be both a visible and hidden problem in your home. Waiting longer than 48 hours to address the issue increases your chances for more serious damage to occur. Our expert team members understand the urgency in which water damage needs to be addressed. Upon arrival, they work immediately to reduce the chances of secondary damages from transpiring.
Restoring your Home After Water Damage
Water damage can begin with subtle changes that might not be immediately apparent – such as an odd smell. Addressing the problem quickly can significantly reduce the chances of permanent damage from occurring, while also reducing restoration costs. The longer a water problem is ignored, the greater the chance arises for more extensive damage.
Our team of experts use top-of-the-line tools and techniques to remove water from the premises. Once water is extracted, the drying process can begin on your property. We work to control the moisture in the area to prevent further damage. Afterwards, we will clean and disinfect your home to ensure it remains a safe place for you and your family.
Water Damage Restoration Process
Stop the leak
Cleaning and Disinfecting (of both the structure and contents)
Water Extraction and Removal
Drying & Dehumidification
We understand that being out of your home is a stressful situation, so we work hard to restore your property as quickly as possible. If water damage occurs in your home, call our 24-hour emergency response line at 877-730-1948 to begin the restoration process.
Our Process for Water Damage and Flood Restoration
When a house has gone through a destructive water event and requires the services of a water damage restoration company, Blackmon Mooring & BMS CAT professionals are ready. We follow a process that includes specific steps:
- Answer the customer’s call and get information
- Send out a response team
- Stop the leak (if caused by an isolated event, i.e. a plumbing failure)
- Assess damage
- Remove water
- Drying and dehumidification
- Clean and disinfect
- Make repairs
Blackmon Mooring & BMS CAT provide all services in-house for each step listed above. This means that with one call, you have the assurance that all aspects of the restoration job will be professionally handled by a single company. The stress of identifying and arranging for multiple vendors is eliminated, and you can focus on caring for yourself and your family.
Answering the Customer’s Call
We understand that destructive water events range from inconvenient and stressful, to life-altering and traumatic. It may be a burst water pipe that has soaked a basement, or a rising river that has flooded a whole house. Regardless of the catalyst, our representatives are ready for when our customers need us.
Our priority is to receive your call, understand the situation and the need and arrange for an initial assessment team to get to you.
During the phone call, we will ask for your name, location and contact information. We’ll ask for some details—the cause of the damage or flooding, the status of the flood (is there a leak that’s still letting water in?) and if you have power.
Send Out a Team, Stop the Leak, Assess Water Damage
When a water event is isolated—such as a burst pipe or a roof leak in one contained area of a house—the response team’s first task is to stop the breach that is allowing water to enter. Only then can the total situation can be assessed.
In flooding events caused by storms or overflowing rivers, Blackmon Mooring & BMS CAT teams usually arrive on the scene after the disaster has ended. Water is no longer rising, and our task is to assess the situation from the standpoint of a whole-house impact.
Categorizing Water Cleanliness
One component of the assessment is identifying the degree of contamination of any water present. This enables response teams to plan a safe recovery and restoration.
Water is categorized as white (category 1), gray (category 2), or black (category 3). White water is pure and clean. It is drinkable and usually comes from a city water system or from a safe well. Gray water is not potable. It’s the wastewater generated by dishwashers, washing machines, showers, sinks and bathtubs. Black water is contaminated, toxic and dangerous. Flooding and sewage produce black water; it contains chemicals, oil, debris, and feces.
White water can become gray water if it sits for 48 hours. Gray water can become black water if it sits for more than two days.
Once our Blackmon Mooring BMS CAT response teams have stopped the breach and assessed the damage, they create the recovery and restoration plan. This begins with water extraction and removal.
Water Extraction and Removal
Water extraction and removal usually begin as soon as possible. Sometimes they occur in conjunction with a move-out—when house contents are packed and removed. Move-outs often happen when flooding has been extensive, when household items are at risk of further damage and when the restoration job is made easier with fewer obstructions in the home.
Blackmon Mooring & BMS CAT water removal experts use commercial-strength submersible pumps to pull water out of basements and rooms of standing water. Once all standing water has been extracted and removed from the house, industrial-grade wet vacs go to work. These vacuum cleaners, designed for water removal, pull water out of carpets, rugs, furniture, flooring, walls, cabinets and cupboards.
Extraction technicians search for hidden reservoirs of water using special equipment—moisture detectors, hygrometers, and infrared cameras. It is important to find these areas because if not extracted, this water can lead to rotting wood and mold issues.
Dehumidifying and Drying
Once all water has been extracted and removed, the next step in water damage and flood restoration is drying out the house.
It often surprises homeowners how much moisture is retained in walls and flooring even after pumps and vacuums have extracted as much water as they can. Walls and flooring that aren’t completely dry develop buckling, swelling, warping and disintegration. Additionally, they can develop serious mold problems.
High-powered fans, dehumidifiers and air movers do the final work of moisture-removal and drying. Blackmon Mooring & BMS CAT drying technicians place these pieces of equipment all around the house and keep them running around the clock. The flow of air throughout all spaces accelerates evaporation and facilitates drying.
Specialized equipment that measures moisture content indicates when drying is complete. It generally takes several days for carpets, pads, window treatments, floors and walls to finish drying out.
Cleaning, Disinfecting, and Sanitizing
Flooding in a house, whether from a plumbing leak or a natural disaster, leaves all surfaces in need of cleaning, disinfecting and sanitizing. This includes household items, kitchen items, clothes, furniture, curtains, and upholstery.
Blackmon Mooring BMS CAT water damage restoration specialists are experts in cleaning, disinfecting and returning the interior of a home to safe living conditions. We utilize a variety of cleaning methods, including dry, wet, foam, abrasive and immersion cleaning.
Items that have remained soaked or wet for a period of time develop an odor, and this can be difficult to remove. However, our teams have a variety of equipment and products they can utilize to remove unpleasant odors. Deodorizers, air scrubbers and foggers all help accomplish the task.
The last step in cleaning is sanitizing. Sanitizing is the removal of germs to leave items in a safe, hygienic condition. Disinfecting treatments with antimicrobials and antibacterial products ensure that all items impacted by water are now ready for use.
Items with Stubborn Stains or Odors
What if there are items that cannot be cleaned satisfactorily or if odor remains? Our cleaning teams assess these items and consult with the customer. They may recommend disposing of the item but will not get rid of anything without the customer’s approval.
Making Water Damage Repairs: The Final Restoration Step
Repairs and reconstruction are the last activities that take place in the process of returning a house to normal after a destructive water event. Depending on the event and the extent of the damage, these repairs may be minor, requiring only a day or two. Major repairs can involve weeks of work.
Extensive repairs and reconstruction may include replacing floors and walls, re-roofing, drywall removal and installation, replacing cabinets and doors and painting.
Blackmon Mooring & BMS CAT repair and construction professionals are experts at doing all work necessary to return a home to its original condition. Our team members provide comprehensive services in plumbing, HVAC, electrical, wall coverings, flooring, roofing and interior and exterior painting.
At Blackmon Mooring & BMS CAT, we provide every service that a customer requires in the aftermath of a destructive water event. With all capabilities under one roof, including extraction, drying, cleaning and repairs, we can offer our customers integrated services that leverage time and resources. One call to our company sets the process in motion, and our customers know that their homes will return to normal as quickly as possible.